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FAQs

Who holds the guest payments and how are funds handled?

Guest payments are processed through the relevant booking platforms or approved payment systems. Owner payouts are issued in line with agreed reporting schedules, with clear invoices showing income, fees and expenses.

Owner payouts are made on a structured monthly basis following reconciliation of bookings, platform fees and operational costs. A detailed statement is provided alongside each payout.

The property must meet safety and compliance requirements and be suitable for short-term or mid-term use. If improvements are required, these will be identified before going live.

Guest screening, defined house rules and operational monitoring systems are used to reduce the risk of misuse. Additional safeguards are available under the Platinum package.

Yes. Owner stays can be blocked in advance within the Owners Portal without affecting reporting or pricing structure.

Professional management provides structured pricing, defined operational standards and consistent reporting, reducing risk and variability compared to informal hosting.

Once operational, day-to-day management is handled by our team. Owners retain visibility and decision clarity without operational involvement.

No. Income depends on property type, location, demand and market conditions. Performance is monitored and managed, but not guaranteed.

Owners are responsible for arranging and maintaining appropriate insurance cover suitable for short-term or mixed-use letting.

We operate across multiple UK cities with local teams supported by centralised systems. Coverage is expanded selectively to maintain standards.

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