01

Types Of Monitoring Devices

Where installed, certain devices may be used to support property management and guest safety.

  • Exterior Cameras
    Positioned at property entrances only. Used to monitor arrivals and departures. Never installed inside the property.
  • Noise Monitoring Devices
    Detect sustained noise levels based on decibel readings. Do not record conversations or audio content.
  • Smart Lock Systems
    Generate access logs showing when doors are unlocked. Used to support operational management and incident response.
02

Guest Privacy

The privacy of guests within managed properties is a fundamental part of responsible operations.

AirUs never installs interior cameras within any managed property.

Hidden cameras are never used under any circumstances.

Noise monitoring devices do not record conversations and only measure sound levels to detect sustained noise.

Monitoring devices are used solely to support responsible property management and protect both guests and neighbouring residents.

03

Transparency With Guests

Where monitoring devices are present, guests are informed at every stage of the booking process.

  • 1
    Guests are informed clearly before booking, with device details included in listing information.
  • 2
    Confirmation is provided again before arrival so guests are aware before their stay begins.
  • 3
    Device locations and purpose are explained so guests fully understand how the property is managed.
04

Access And Information Retention

Access to monitoring information is restricted to authorised operational staff only.

Information is used solely for operational purposes — responding to incidents, investigating complaints or protecting the property.
Data is retained only for the period necessary to address operational needs or incidents.
All data is securely removed once the operational purpose has been fulfilled.
05

Supporting Responsible Stays

Monitoring tools are not used to observe guest activity but to help ensure that properties are used responsibly.

Their purpose is to protect the property, maintain positive relationships with neighbours and allow issues to be resolved quickly if they occur.

Responsible use of these tools helps maintain safe and well managed stays for everyone involved.